Frequently Asked Questions

Find answers to common questions

📦 Orders & Shipping

How long does shipping take?

Standard shipping typically takes 5-7 business days. Expedited shipping options (2-3 days) are available at checkout. International orders may take 10-15 business days.

Do you ship internationally?

Unfortunately, we only ship within the United States and Puerto Rico at this time.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by visiting the Order Tracking page.

↩️ Returns & Refunds

What is your return policy?

We accept returns within 10 days of delivery for unworn, unused items in original packaging. Please see our full Return Policy for details.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method and may take an additional 3-5 business days to appear in your account.

🎁 Products

Do you offer gift wrapping?

Yes! Gift wrapping is available for a small fee at checkout. We'll include a personalized gift message if you provide one.

Will products restock if sold out?

Most items will restock! Sign up for restock notifications on product pages, or contact us to inquire about specific items.

💳 Account & Payment

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and checkout faster on future purchases.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secure and encrypted.

Do you offer discounts or coupons?

Yes! Sign up for our newsletter to receive exclusive discounts and be the first to know about sales. We also offer seasonal promotions and special offers for healthcare workers.

Still have questions?

We're here to help!

Contact Us